Solved: I have recently switched to BT from Plusnet. Plusnet charges £49. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Ask the BT Community. We’ll do what we can to help. Great all round service from BT and Sky. The smart hub arrived. Since then,. So you can get a better wi-fi signal from your basement office to upstairs. Activation Day - Still no internet or dial tone. com and include your BT ID and BT account number in the email. Choose one of our great value broadband packages. Funnily enough, every time it gets tested by either the BT bot or BT employee it works spot on, no faults or dropout detected, as soon as test is finished router will drop out without a fail and router flashes orange lights. The first person told me that my recent order had been canceled because of reasons, then she put me through to sales to make a new order. My phone line activated as expected, but not the broadband. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. Still no help; Options. If that fails, feel free to email me at tv. 0800 328 1116. Offer ends 07/12/23. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. Nothing happened. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. it should be done any time up to midnight (been saying this since 16th). You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. . Sky told BT the number had been reallocated - migration denied. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. I'm not. Go to MyBT and log in using your BT ID and Password. Its no use phoning as I am just pass from dept. Received notification that landline has switched but nothing on broadband. Pay nothing until Spring 2024. Chat support downgraded firware in Broadband activation 28-05. Contact us. 86Δ a month. BT however has failed too, our landline is working but our broadband is not. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. With BT Service Status you can check your BT Broadband, Landline or TV is working. Change the playing field, expect problems. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. I thought it’s a straightforward transfer. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. Shortly afterwards i received the reward card and it stated on there to await the activation code. Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. Hi all, I have a new build property. Or there might be a problem with your broadband. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. This may look like those shown below , or something similar. 1. So, reading other posts, I am not alone with my recent activation issues. . BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. My engineer visit and activation date was scheduled for 26/7/23. This activation date was then missed with BT customer services say there had been a. . I hope the issue is resolved shortly. To find out which speed is right for you, see our Cheap Broadband guide. Still not activated. I have spend several hours and phone call conversations during the past few days trying to establish why my Infinity broadband activation keeps being delayed. com & Community; Broadband. Sim only deals. When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. Re-installed McAfee and now I cannot activate the sofware. BT add on. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. . He gives me a router to take home and I cancel with BT. Signed up 2 weeks ago and activa. . @Sue_7. On first day after my first call they said sorry it will works after midnight. Activation day. 99 delivery charge. 95 setup cost depending on the package. To take your BT services with you when you move home, please let us know you're moving. Re: Activate Discovery plus. The box is around 13cm x 11cm x 2. £9. - View the status of a broadband of landline fault - Divert calls to another number whilst your line is being repaired - Re-arrange an engineer appointment to fix a landline Back to top Step 2. Get help and track your orders. The best way to ha. That's not happen. Pay only £1/month for the first three months, then just £18/month thereafter. Prices and TNT Sports content subject to change at any time. Learn about BT Sport, available with Broadband. Then select ‘ Add Game Pass Ultimate’ to get set up. . . com & Community; Broadband. We are so annoyed. You should have the BT Smart hub 2. Activation was supposed to be yesterday (11th Sept). BT Fibre broadband / Broadband Activation Issues; Options. A steady blue means that the Hub is connected to your broadband. Your activation date isWell it's supposed to be today before 12pm and I'm still waiting just under 4 hours to go but I'm not holding my breath after reading of similar problems regarding BT broadband activation I've even had the email confirming I've got broadband but no we haven't , tempted to cancel this and go with skyLearn about BT Sport, available with Broadband. . The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Choose a category. Fix broadband problems. Dialling the 08005874787 number some on here suggest. Came online to check my bt account to see what it was saying and. BT: Fibre 2 & phone. Ask the BT. I was recently told that fibre is now available in my area. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. It seems that storm francis has managed to do some damage which resulted in us loosing the landline as well as the broadband. 3. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. Choose a topic. . However, there is usually a £9. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Call backs ar. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. I have not recived an email or text to say the broadband and landline has been activated which I understand may be normal. It may not have been connected through at the exchange. g. . The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. Hi there. Keep an eye on bt. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. . Never had issues before (with Plusnet or BT before that). Received TV box, hub and told that phone line was active. Download the My BT app today to get more from your account and products and services. Enter postcode to see availability. You should receive an email or text from us when it’s activated. Plusnet charges £49. . Set up your BT internet in 8 simple steps. 2. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. I have been with BT for less than 1 month. 2020 but since then my broadband is still inactive. “You can't watch TV at the moment as there is a connectivity problem”. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. It’s your call. During this time, it's your legal right to cancel for free, for any reason. BritBox is an on-demand streaming service for UK TV boxsets. . We ordered the BT infinity 1 package. BT Home Hub 4 and 5. Check services in your area, solve issues, track orders and get in touch - all from the app. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. Xbox Game Pass Ultimate on BT 1. You have had too many unsuccessful attempts to login. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. The engineer came and there was no issues raised however the activation did not occur. Once completed, a member of the team will be happy to look into this for you. This may look like those shown below , or something similar. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. 20-02-2023 04:51 PM. Yes. com & Community; Broadband. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. I don’t have internet still. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. Community; Community; Announcements. My activation date was Friday 28th (yesterday). Supercharged, ultra-reliable broadband. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. It seems like there may be an issue with this from the post you've added on. Repair is delayed after your broadband or landline stops working. 20-02-2023 04:51 PM. Hello I'm sorry to hear you have cancelled your order. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. BT outages reported in the last 24 hours. Re: Broadband Activation Delayed - Latest. So I signed up to BT infinity, as BT have all the lines. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Any still September 2017 Vodafone still appear to have issues getting service activated. £51. 3. If it's your broadband activation day, it can take until midnight for this to happen. BT Fibre broadband / BT activation date passed. . To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. Change the playing field, expect problems. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. 1. Not able to tell me what the issue is or when it will be fixed. Again, that never happened. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. With fibre all the way to your home, no copper cables. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. My activation date was the by midnight on the 21st but never happened. Here's how to sign in on your BT TV device (e. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. BT customer service phone numbers (broadband, mobile or phone line) problems. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. It has fibre to home. So, unlike the automated process, your BT broadband activation might occur 30 mins after midnight. Openreach FTTP became available to order a month ago. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. Public BT Wi-fi hotspots Find a. Options. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). Security. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. So I'm waiting patiently for any news, bu. Or take a look at one of our videos. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. A further five days will be needed to connect your broadband. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. 99. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Subscribe to this Topic's RSS Feed;. The "Activate" button on my Product management page is still live but if. Then it was pushed to the 20th. You can set up your broadband at any time, but it won't start working until your home has been activated. Just signed up to Infinity coming over from Sky regular Broadband. Broadband activation issues and poor. Scam calls. YouView from BT; BT Sport on TV, Online player or App;. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. Every time I am told to. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. Connect to your BT broadband hub over wi-fi or use the 1. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. 5m ethernet cable we’ll send out with your box. You have been temporarily locked out. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. I moved into a property mid May, and ordered phone and broadband with Zen. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. Digital adapter problem. Every time I am told to. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. I was given an activation date of 20/01/2014. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. I asked him if there is a way to use the equi. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. I had an activation date of Apr 26th, but there is no connection. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. I got confirmation from both BT and Sky that my phone line and broadband woul. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. - we're still waiting to activate your broadband. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Some providers also offer a longer cooling-off period. Internet is currently two days late. I called bt again and was promised it would be on by midnight on the 22nd. I ordered ultrafast fibre 1 on the 22 of October. BT have already switched off my broadband. You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills. Cheers John Jun 25, 2021. On the day of activation, connect your new router to the master phone socket. . Pay monthly phones; Pay as you go phones; Apple. i am very frustrated at the lack of consideration BT has had- i have been on the phone constantly about not having my broadband activated- continuous flannel- 2 weeks after it was supposed to be activated- i was given yesterday as the final date it would be activated(i have been given 3/4 dates prev. 1. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Broadband activation issue. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Since then and currently speed has reduced to c 11Mbps. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. This would have been shown on the notes part of that page you displayed. We moved from Sky to BT after they failed to activate our broadband. If there are no lights, check the power cable is in firmly, and connected to the mains. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. So, reading other posts, I am not alone with my recent activation issues. Received TV box, hub and told that phone line was active. Is disgusting! Im going through the same thing right now. Power light is red. I have been trying to activate the BTsports app since it was launched without success. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. Community; Community;. I have un-installed and re-installed the software 5 times in various different ways but. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. “Your Sky Q Mini box has not. This is just a customer to customer help forum, everyone here, including myself, are just customers. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. It's time. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Cue several months of waiting. Hi , Thank you for posting and welcome to the Community. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. Great-value deals on unlimited broadband. Hi I moved to a new house with planned service activation for 30. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. 677 Mbit/s. 31-08-2021 1:10 PM. 99 per month for months4-24 24 month contract. 99 delivery charge for your BT router. 3. Check BT Broadband service status. Activation date was set for 7th of October. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. It goes up to 25x faster than our standard fibre. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. Openreach are now saying that there is an. Options. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. Reset, change or get help with your login details. You can also see your order's progress when you track your BT Business order online. I waited a few days and still not. Contact us and ask for an upgrade to our current recordable TV box. . My Phone. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. This is a small network termination point. Installation of a landline and broadband installation takes approximately 14 days. £30 an appointment – If you can get QuickStart but choose not to. Our broadband keeps dropping out, losing connection. Since then and currently speed has reduced to c 11Mbps. No upfront costs. Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. LukeH2022. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. Month 4 from £32. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. You’ll still need to give 2 weeks notice before your moving date. Quality of ServiceFirst of all apologies for the long post but here goes. My engineer visit and activation date was scheduled for 26/7/23. Browse . com & Community; Broadband. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Enter postcode to see availability. My activation date was yesterday. All four TNT Sports channels, £1/month for three months. One email in the morning to confirm that im being connected. Please check your settings “. . . Check the broadband cable. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Get help with your BT broadband. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Hello I'm sorry to hear about this experience, I completely understand your frustration. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. We moved from Sky to BT after they failed to activate our broadband. @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. If same thing happens to me I will just cancel straight away. I got confirmation from both BT and Sky that my phone line and broadband woul. Those fees aside, there’s no upfront charge for. My engineer visit and activation date was scheduled for 26/7/23. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. Track your order and delivery. Full Fibre 900 Install. Received my router but am not to plug in until text message. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Most of our contracts are 24 months, but we do have some that are 18. The Openreach database is primarily attatched to a phone number, that is their USO. Vodafone is terrible at communicating updates to the customer. Hi. I did this on 30th of November and was given an activation date of. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. Activation was set to be on the 19th. PlusNet broadband - problems getting connected. Select Activate on BT Virus Protect. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date.